ClubHouse Terms and Conditions

Welcome to ClubHouse — the online casino operated by Novatrix SRL, incorporated under the laws of Costa Rica (company registration no. 3-102-893958), with registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. These Terms and Conditions govern your use of our website at theClubHouse Casino.com and all services we provide. By registering an account or placing a bet at ClubHouse Casino, you confirm that you have read, understood, and agreed to these Terms in full. If you do not accept these Terms, please do not use our platform.

1. Licensing and Regulatory Framework

We operate under an E-Gaming licence (no. 0000002) issued by the Tobique Gaming Commission. At ClubHouse, we are committed to providing a fair, transparent, and secure gaming environment in full compliance with the requirements of our licensing authority. Paysafe-related transactions on our platform are processed by Tronabriz Limited. For alternative dispute resolution, we direct eligible players to EGIS (egis.io) — you may submit unresolved disputes to disputes@egis-adr.com.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To use our services at ClubHouse Casino, you must be at least 18 years of age, or the legal age of gambling in your jurisdiction, whichever is higher. We reserve the right to request age verification documents at any time. If we determine that a player is underage, we will immediately suspend the account and void any winnings.

2.2 Account Rules

When registering at Club House Casino, the following rules apply strictly:

• You may hold only one account per person, household, IP address, and device.
• You must provide accurate, current, and complete registration information.
• You must not use a VPN, proxy, or any other tool to disguise your true location.
• Bitcoin (BTC) players are required to pass full identity verification before commencing real-money play.
• Players in Sweden are not eligible for bonus offers. Players in Finland are not eligible for welcome packages or no-deposit free spins.

2.3 Restricted Territories

We do not permit real-money play from the following jurisdictions: Afghanistan, Belarus, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States of America, and Venezuela. If you access our services from a restricted territory, we reserve the right to void all transactions and close your account immediately.

3. Deposits and Supported Currencies

At ClubHouse, we accept a wide range of fiat and cryptocurrency payment options. Our internal operating currency is EUR, and we do not facilitate conversions between fiat and crypto balances.

3.1 Accepted Currencies

We support the following currencies on our platform:

• Fiat: EUR, USD, CAD, AUD, INR, NOK, RUB, PLN, NZD, JPY, KZT, ZAR
• Crypto: BTC, BCH, ETH, LTC, DOGE, USDT, XRP, BNB, ADA, TRX

3.2 Deposit Methods and Minimums

We process all deposits free of charge and instantly. Our ClubHouse Casino online platform accepts the following deposit methods: Visa, Mastercard, Maestro, Google Pay, Neteller, Skrill, Paysafecard, Flexepin, ecoPayz, MuchBetter, NeoSurf, MiFinity, SticPay, Astropay, CashtoCode, NET Banking, Interac, bank transfer, and cryptocurrency via CoinsPaid. The minimum deposit across most methods is EUR 20 (or currency equivalent).

4. Withdrawals

4.1 Withdrawal Methods and Processing

Here at ClubHouse, we aim to process all approved withdrawal requests within 72 hours. Card withdrawals (Visa, Mastercard) typically take 3–5 business days. E-wallet and crypto withdrawals are generally processed near-instantly following approval. Bank transfers are completed within 3 business days; note that intermediary bank fees of up to EUR 16 may apply.

Available withdrawal methods include: Visa (via OCT), Mastercard, Neteller, Skrill, Paysafecard, ecoPayz, MuchBetter, MiFinity, Venus Point, Astropay, Piastrix, and CoinsPaid (crypto). The minimum withdrawal amount is EUR 20 (or equivalent). All cards used for withdrawal must be personal and registered in your name.

4.2 Withdrawal Limits

We apply the following withdrawal limits at our ClubHouse Casino:

• Weekly (rolling 7-day) limit: EUR/USD 7,500
• Monthly limit: EUR/USD 15,000
• Maximum daily profit: USD 100,000 for VIP players; USD 50,000 for non-VIP players
• Winnings from no-deposit bonuses are capped at EUR/USD 100
• Progressive jackpot winnings are paid in full and are excluded from standard withdrawal limits

5. Bonuses and Promotions

At ClubHouse Casino, we offer a generous Welcome Package of up to EUR 5,000 plus 200 Free Spins across three deposit packages. Our first deposit bonus offers 100% up to EUR 2,000 plus 100 Free Spins (or 150% up to EUR 2,000 plus 100 FS using code BIG150). The second package provides 75% up to EUR/USD 1,000 plus 50 FS, and the third offers 50% up to EUR 2,000 plus 50 FS.

5.1 Bonus Terms

• Minimum deposit to activate any welcome bonus: EUR 20
• Wagering requirement: 40x the bonus amount
• Bonus validity: 7 days from the date of activation
• Free Spins are awarded on Elvis Frog Trueways (20 per day over four days)
• Maximum win from Free Spins: EUR 200
• Maximum win from bonus money: EUR 1,000
• Live dealer games contribute 0% toward bonus wagering
• Table games, roulette, and video poker contribute 25% toward wagering
• Slots contribute 100% (certain titles are excluded)

5.2 Ongoing Promotions

We reward our ClubHouse players with regular weekly promotions, including: Monday 5% cashback, Tuesday 20% Reload bonus, Wednesday Free Spins on deposit, Thursday Free Spins Tournament, Friday 20% Refill, Saturday 50 Spins, and Sunday 50 Free Spins for members. We also participate in Drops & Wins with a EUR 2,000,000 monthly prize pool. A dedicated Crypto Welcome Package matched up to 0.5 BTC is available for cryptocurrency players.

6. Loyalty Programme

Our ClubHouse Casino loyalty programme — Clubhouse Points — features 15 tiers, ranging from Member through to Platinum+ and invite-only VIP status. Players earn 1 point per EUR 30 wagered on slots or EUR 120 wagered on live games (bonus money earns points at 50% rate). Benefits per tier include Free Spins on Treasures of Cleopatra, EUR cash rewards, weekly cashback rising from 3% to 8% (up to EUR 5,000 per week), a birthday bonus, and a dedicated personal account manager at higher tiers.

7. Game Library and Providers

We are proud to offer an extensive selection of games at ClubHouse, powered by leading providers including NetEnt, Red Tiger, Ezugi, Yggdrasil, Games Global, Playtech, iSoftBet, Push Gaming, Greentube, BGaming, Booming Games, Wazdan, Playson, Booongo, Pragmatic Play, Play'n GO, Nolimit City, Relax Gaming, Quickspin, Endorphina, Habanero, Amatic, and many more. Our portfolio includes slots, progressive jackpots, live casino, blackjack, roulette, baccarat, video poker, craps, and tournaments. Live casino games are provided by Ezugi and Playtech.

8. Responsible Gaming

We at ClubHouse Casino are committed to promoting responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, loss limits, session time reminders, self-exclusion, and reality checks. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team or reach out to independent organisations such as GamCare or Gambling Therapy. Our platform is intended for entertainment only — please play responsibly.

9. Customer Support

Our Club House Casino support team is available 24/7 via live chat and email. You can reach us at help@theClubHouse Casino.com. We provide assistance in English and all other supported site languages. For unresolved disputes, you may escalate your complaint to our approved Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com.

10. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or on-site notification. Your continued use of our ClubHouse platform following any such amendment constitutes your acceptance of the updated Terms. These Terms are governed by the laws of Costa Rica, and any disputes shall be subject to the jurisdiction of the relevant Costa Rican courts, subject to the ADR process described above.

If you have any questions regarding these Terms, please contact us at help@theClubHouse Casino.com before proceeding to use our services.