ClubHouse Casino Privacy Policy

At ClubHouse, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at theClubHouse Casino.com. By creating an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering.

1. Who We Are

ClubHouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-893958. Our registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence (no. 0000002) issued by the Tobique Gaming Commission. Certain payment transactions, including those processed via Paysafe, are handled by Tronabriz Limited on our behalf.

If you have any questions about how we handle your data, or if you wish to exercise any of your rights, you are welcome to contact us at help@theClubHouse Casino.com. For disputes handled through alternative resolution, you may reach EGIS at disputes@egis-adr.com.

2. Information We Collect

When you register and play at The ClubHouse Casino, we collect various categories of personal data. This information is necessary for us to operate our services legally, verify your identity, process your transactions, and comply with our licensing obligations.

2.1 Registration and Identity Data

• Your full name, date of birth, and nationality
• Email address, phone number, and postal address
• Username and encrypted account NF}0)3&!_dsIl}Zm
• Government-issued identification documents for KYC (Know Your Customer) verification
• Proof of address documentation when required

2.2 Financial and Transaction Data

• Payment method details, including card numbers (partially masked), e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts, timestamps, and methods used
• Information related to any bonuses, including welcome package activity, free spins usage, and wagering progress
• Records of any ClubHouse Casino no deposit bonus or promotional code you have applied

2.3 Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages you visit on our site, session duration, and clickstream data
• Game activity logs, including bets placed, wins, and losses
• Cookies and similar tracking technologies (see Section 5 below)

2.4 Communications Data

• Records of your correspondence with our 24/7 customer support team, including live chat transcripts and emails
• Responses to surveys or feedback forms
• Preferences related to marketing communications

3. How We Use Your Information

We at ClubHouse use the data we collect for the following purposes, each grounded in a lawful basis:

• Account management: We use your registration data to create and maintain your ClubHouse account, verify your identity, and authenticate your login.
• Compliance and legal obligations: We are required by our licensing authority, the Tobique Gaming Commission, to verify player identities, prevent money laundering, and enforce responsible gaming measures. Bitcoin and other cryptocurrency players must complete full ID verification before gameplay begins.
• Payment processing: We use your financial data to process deposits and withdrawals across our supported payment methods, which include Visa, Mastercard, Neteller, Skrill, CoinsPaid, and others.
• Fraud prevention and security: We monitor account activity to detect and prevent fraudulent behaviour, multiple account abuse, and VPN use, all of which are prohibited under our Terms and Conditions.
• Customer support: We use your data to respond to your enquiries, resolve disputes, and deliver personalised account management, including through your dedicated personal account manager where applicable.
• Marketing communications: Where you have provided consent, we may send you information about ClubHouse Casino bonus codes, free spins promotions, and other offers. You may opt out at any time.
• Improving our services: We analyse aggregated usage data to enhance our platform, optimise game performance, and develop new features for the ClubHouse online casino experience.

4. Legal Basis for Processing

Our processing of your personal data rests on the following legal grounds:

• Contractual necessity: Processing required to provide you with access to our services under our Terms and Conditions.
• Legal obligation: Processing necessary to comply with anti-money laundering laws, gaming regulations, and tax obligations.
• Legitimate interests: Processing undertaken to protect the security and integrity of our platform and player community.
• Consent: Processing based on your explicit agreement, such as for direct marketing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

Here at ClubHouse, we use cookies and similar technologies to improve your browsing experience, analyse site traffic, and deliver relevant content. Cookies are small text files placed on your device when you visit our site. We use the following types:

• Essential cookies: Required for our site to function, including maintaining your login session and security features.
• Analytical cookies: Help us understand how players use our site so we can improve performance and user experience.
• Marketing cookies: Used to deliver personalised promotional content and measure the effectiveness of our campaigns.
• Preference cookies: Store your language, currency, and other display settings.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our site. For full details, please refer to our dedicated Cookie Policy.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with selected partners and service providers in the following circumstances:

• Payment processors: We share relevant financial data with providers such as Tronabriz Limited (for Paysafe transactions), CoinsPaid (for cryptocurrency), and other payment partners to facilitate deposits and withdrawals.
• Game providers: Our platform features content from providers including NetEnt, Playtech, Pragmatic Play, Push Gaming, Yggdrasil, and others. These studios may receive limited technical data to deliver their games.
• Regulatory and law enforcement authorities: We may disclose your data when legally required to do so by our licensing authority, the Tobique Gaming Commission, or any competent court or law enforcement body.
• Dispute resolution: In the event of an unresolved complaint, relevant data may be shared with our ADR provider, EGIS (egis.io).
• Analytics and marketing services: We may use third-party analytics tools to help us understand user behaviour on our site. These partners process data only on our instructions.

7. International Data Transfers

We operate globally and your data may be processed or stored outside your country of residence. We take steps to ensure that any international transfers of your personal data are conducted with appropriate safeguards in place, including standard contractual clauses or equivalent protections where applicable.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing conditions. In many jurisdictions, anti-money laundering regulations require us to retain transaction records and identity documents for a minimum of five years following account closure. When data is no longer required, we securely delete or anonymise it.

9. Your Rights

Depending on your country of residence, you may have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may ask us to limit how we process your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time by contacting us or adjusting your account preferences.

To exercise any of these rights, please contact our support team at help@theClubHouse Casino.com. We will respond to all verified requests within a reasonable timeframe.

10. Security of Your Data

At The ClubHouse Casino, we implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption for all data transmissions, secure server environments, access controls, and regular security assessments. However, no system is entirely infallible, and we encourage you to use a strong, unique NF}0)3&!_dsIl}Zm for your account and to report any suspicious activity to us immediately.

11. Responsible Gaming and Data Use

Our ClubHouse platform uses certain data specifically to support responsible gaming. We may monitor your gaming patterns, deposit frequency, and session behaviour to identify signs of problem gambling and intervene where necessary. Our 15-tier loyalty programme, Clubhouse Points, also incorporates responsible gaming considerations, and certain promotional features such as welcome bonuses are restricted in specific jurisdictions in line with local requirements.

12. Children and Minors

Our services are strictly available to individuals aged 18 or above, or the legal gambling age in your jurisdiction if higher. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch:

• Email: help@theClubHouse Casino.com
• ADR (dispute resolution): disputes@egis-adr.com
• Website: https://theClubHouse Casino.com/
• Registered operator: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust is fundamental to everything we do at ClubHouse Casino.