ClubHouse Cookie Policy

At ClubHouse, we are committed to being transparent about how we use cookies and similar technologies on our website. This Cookie Policy explains what cookies are, how we use them at theClubHouse Casino.com, and what choices you have regarding their use. By continuing to browse our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at ClubHouse Casino, we use cookies to recognise your device on future visits, store your preferences, and provide you with a seamless gaming experience. Cookies do not contain personally identifiable information on their own, but they may be combined with other data we hold about you.

Similar tracking technologies we use include:

• Web beacons — small graphic files that allow us to monitor user interaction with our pages
• Pixel tags — used to measure the effectiveness of our marketing campaigns
• Local storage objects — which allow us to store data locally on your browser
• Session identifiers — used to maintain your logged-in state during visits to the ClubHouse casino online platform

Types of Cookies We Use

Strictly Necessary Cookies

Our ClubHouse platform relies on strictly necessary cookies to function correctly. These cookies are essential for you to log in, navigate between pages, and access secure areas of the site — including your account dashboard and the cashier. Without these cookies, services such as the ClubHouse casino login process and session management would not operate properly. We do not require your consent to place these cookies, as they are fundamental to delivering our service.

Performance and Analytics Cookies

We use performance cookies to collect anonymous information about how visitors use the ClubHouse Casino website. This data helps us understand which pages are visited most frequently, how long users stay on each page, and where visitors navigate from. We use this information to continuously improve our platform and your overall experience. These cookies do not identify you personally — all data collected is aggregated and anonymous.

Functional Cookies

At ClubHouse Casino, we place functional cookies to remember choices you make, such as your preferred language, currency, or display settings. For example, if you visit us from Canada and select CAD as your preferred currency, we store that preference so you do not need to reselect it on your next visit. These cookies enhance your personalised experience on our platform.

Targeting and Marketing Cookies

We and our trusted third-party partners may use targeting cookies to deliver relevant promotional content to you, including information about our welcome package, bonus codes, free spins offers, and other promotions. Our Club House Casino marketing partners use these cookies to track which advertisements you have seen and to measure how effective our campaigns are. The data collected may be shared with advertising networks but is always subject to strict data protection agreements.

Third-Party Cookies

Our ClubHouse platform integrates services from third-party providers — including game studios such as NetEnt, Pragmatic Play, Yggdrasil, and payment processors — which may also set cookies on your device. We do not control third-party cookies directly. We recommend reviewing the individual privacy and cookie policies of these providers for full details on how they use your data.

Why We Use Cookies

We use cookies across theClubHouse Casino.com for several important purposes:

• To authenticate your identity and keep your session secure during your ClubHouse casino login
• To remember your preferences, such as language and currency settings, so your experience feels personalised
• To ensure our responsible gaming tools function correctly, including deposit limits and self-exclusion features
• To monitor site performance and fix technical issues that may affect ClubHouse casino withdrawal time or payment processing
• To deliver relevant promotional offers, including the ClubHouse casino bonus codes and free spins promotions available to registered players
• To support compliance with our obligations under the Tobique Gaming Commission licence (E-gaming licence no. 0000002)
• To enable fraud detection and security monitoring across our platform

Cookies and Your Account

When you register or log in at ClubHouse Casino, certain cookies become essential for verifying your identity and maintaining a secure session. Our platform is operated by Novatrix SRL, incorporated under the laws of Costa Rica, and we process user data in accordance with applicable data protection standards. Security cookies ensure that only you can access your account, protecting your balances, personal details, and transaction history.

Managing and Controlling Cookies

We want you to be in control of your data. At Club House Casino, we provide a cookie consent tool that allows you to manage your preferences when you first visit our site. You can accept all cookies, reject non-essential cookies, or customise your settings by category. Please note that disabling strictly necessary cookies may affect your ability to use core features, including the ClubHouse casino login and cashier functions.

You can also manage cookies directly through your browser settings. Most modern browsers allow you to:

• View the cookies stored on your device
• Delete cookies individually or in bulk
• Block cookies from specific websites or all third parties
• Set your browser to notify you when a new cookie is being placed

For detailed guidance on managing cookies in your specific browser, please refer to the browser's official help documentation. Be aware that blocking all cookies may limit your access to certain features of our ClubHouse platform.

Cookies and Third-Party Analytics

Here at ClubHouse, we use analytics services — such as Google Analytics — to better understand how players interact with our website. These tools use their own cookies to collect usage data. The information gathered is used solely for internal performance analysis and to improve the user experience on theClubHouse Casino.com. We never sell this data to third parties, and it is always processed under strict confidentiality agreements.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will notify you via a banner or pop-up on our ClubHouse Casino website. The most current version of this policy will always be available on theClubHouse Casino.com. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our Cookie Policy or how we use cookies on the ClubHouse Casino platform, please do not hesitate to contact our support team. We are available 24/7 via live chat and by email at help@theClubHouse Casino.com. Our team is happy to assist with any concerns relating to your data, cookies, or your experience on our platform. For dispute resolution matters, you may also contact our ADR provider EGIS at disputes@egis-adr.com.